Accounts, devices and scenarios
- Manage accounts and phone devices
- Configure Agents and business scenarios
All products
NexusAI SmartPhoneNexusAI
Give phone conversations an AI capability.
Connect SIM phone devices with cloud AI to provide configurable call reception, outbound calls and customer conversation management.
NexusAI SmartPhoneProduct responsibilities
Product responsibilities
AI phone service platform
01 / Product overview
The work this product is responsible for.
NexusAI SmartPhone connects SIM phone devices to cloud AI for call reception, customer service and follow-up teams. Customers use its own console to manage devices, Agents and business scenarios, configure reception, outbound calls and callbacks, and continue customer communication through summaries, recordings and audit records. It suits appointment confirmation, front-desk reception and after-sales follow-up.
Who it is for
- Businesses receiving customer calls
- Teams confirming appointments and making after-sales calls
- Operators managing phone devices and business scenarios
Inputs & context
SIM phone devices, business scenarios and contact history
Outputs & deliverables
Call handling, outreach and conversation records
Its role in the ecosystem
Keep reception, outbound calls and callbacks tied to business matters
NexusAI SmartPhone connects SIM phone devices to cloud AI, with an independent console for devices, Agents and business scenarios. Teams arrange incoming calls, outbound calls and callbacks, retain context within configured memory scopes and review summaries, recordings and audits.
From devices and scenarios to traceable calls
- 01
Prepare devices and business settings
Bind devices, set Agent voice and instructions, and arrange reception, outbound calls and memory scope.
- 02
Handle incoming and outbound calls
Route reception by callback context, time rules and default scenario; arrange immediate, scheduled or batch outbound calls.
NexusAI SmartPhone - 03
Review records and continue
Review summaries, facts, to-dos, recordings and audits; use communication memory within account or scenario scope.
Core capabilities
Incoming calls, outbound calls and callbacks
- Receive calls by scenario and schedule
- Make outbound calls and handle callbacks
Communication memory and call audits
- Keep memory across calls
- Review recordings and call audits
Product relationships
SmartPhone delivers phone service through its own server, SIM devices and voice gateway. Router handles collaboration messages; the products complement each other across communication channels. Connections to Studio, OS or OpenFlux may be selected for business scenarios; interfaces and specific collaboration remain to be defined.
Independent application
Its own device and voice service chain
SmartPhone manages devices, Agents, business scenarios and call records through its own server. SIM phone devices connect to its voice gateway and handle conversations according to the configured scenario.
Capabilities & deliverables involvedSIM phone devices → voice gateway → phone interactions and records
Complementary responsibilitiesOpenFlux Router
Separate entry points for calls and team messages
SmartPhone manages reception, outbound calls, callbacks and context across calls. Router manages message routing and result delivery for collaboration channels. They serve different phone and team communication responsibilities.
Capabilities & deliverables involvedPhone scenarios and conversation records / team conversations and message delivery
Planned connectionNexusAI Studio
Planned connection to NexusAI Studio
A connection to NexusAI Studio may be selected for a business scenario. Interfaces and collaboration details remain to be defined; current phone service continues through SmartPhone’s own devices and voice gateway.
Capabilities & deliverables involvedPlanned connection · details to be defined
Planned connectionNexusAI OS
Planned connection to NexusAI OS
A connection to NexusAI OS may be selected for a business scenario. Interfaces and collaboration details remain to be defined; current phone service continues through SmartPhone’s own devices and voice gateway.
Capabilities & deliverables involvedPlanned connection · details to be defined
Planned connectionOpenFlux
Planned connection to OpenFlux
A connection to OpenFlux may be selected for a business scenario. Interfaces and collaboration details remain to be defined; current phone service continues through SmartPhone’s own devices and voice gateway.
Capabilities & deliverables involvedPlanned connection · details to be defined
02 / Core capabilities
What you can do.
Manage accounts and phone devices
Bind phone devices to customer accounts and manage ownership and connection status. Keep business scenarios, call history and related materials within the owning account.
- Customer accounts and device binding
- Device ownership and connection status
Configure Agents and business scenarios
Set each Agent's persona, instructions, greeting and voice. Use business scenarios to configure reception, outbound calls, callback handling and memory rules.
- Persona, voice and instructions
- Scenario-level business configuration
Receive calls by scenario and schedule
Select the incoming call's scenario in the order of callback handling, reception schedules and the default scenario. Use the appropriate Agent for different situations on the same device.
- Reception schedules and default scenarios
- Priority matching for callbacks
Make outbound calls and handle callbacks
Set immediate, scheduled or batch outbound calls, retaining the task and outreach context. When a person calls back, bring in the original matter to continue the relevant business conversation.
- Immediate, scheduled and batch outbound calls
- Callbacks tied to the original matter
Keep memory across calls
Retain summaries, confirmed facts and follow-ups for the same phone number. Use memory shared within the customer account or scoped to a business scenario to give later calls context.
- Summaries, facts and follow-ups
- Account-level or scenario-level memory
Review recordings and call audits
Review inbound and outbound calls, status and duration. Play and manage recordings, and filter or export records by phone number, device, Agent or date.
- Call records and recordings
- Filtering and audit exports
03 / Use cases
Start with these tasks.
Provide phone reception
Configure a default reception scenario, greeting and reception schedule for the device. Let the corresponding Agent receive customer calls and retain call and conversation records.
What you get
Phone reception by business scenario, with call status and recordings available for review.
Confirm appointments and continue callbacks
Set an outbound task and execution time for an appointment that needs confirmation. If the customer calls back, use the callback scenario to continue with the original matter.
What you get
Outbound calls and customer callbacks linked to the same business matter.
Follow up after a sale
Arrange calls around an after-sales matter, retain confirmed facts and follow-ups through memory across calls, and use call audits to review subsequent communication.
What you get
Conversation context and call records that support later outreach and follow-up.
04 / How it works
From inputs to results.
- 01
Bind the device and configure the Agent
Bind a SIM phone device within the customer account. Configure the Agent's instructions, persona, greeting and voice.
- 02
Arrange business scenarios
Choose reception schedules, default scenarios, outbound tasks and memory scope. Set callback handling rules for outbound matters that need continuity.
- 03
Handle calls and review records
Receive calls or execute outbound tasks, handle related callbacks, and review conversations through summaries, follow-ups, recordings and audits.
05 / Scope & combinations
A clear scope for use.
An independent phone service chain
Use connected SIM phone devices for phone business. SmartPhone runs through its own device and voice gateway, providing a dedicated phone channel within the portfolio.
Agents and scenarios have distinct roles
The Agent defines speaking style, voice and instructions. Business scenarios define reception schedules, outbound matters, callback handling and memory scope.
Summary memory and call records
Memory across calls carries summaries, facts and follow-ups forward. Recordings and call audits let users inspect specific conversations, serving a separate role from retaining background context.
CONTINUE EXPLORING
Place this capability in your own work.
Review the wider architecture, or bring this product into a conversation about your team and systems.
Current productNexusAI SmartPhoneAI phone service platform